Mr. Smith started driving because he enjoyed the independence it gave him, and how it allowed him to visit new places. When asked what he enjoyed most about his job, he didn’t hesitate to say the family environment that Bancroft and Sons offers. He also expressed how wonderful it has been working with all of dispatch, especially his dispatcher Louis, Charles Bancroft III, and support staff. Some of the challenges he faced when he started driving were making accurate turns, finding the correct loading locations, and truck-friendly routes. He is much happier now hauling mail and wishes to continue to do so for a long time.